Account eligibility
The user must be authorised to create the account and represent the business, must provide accurate and up-to-date information, and must keep their login credentials confidential.
Acceptable use
- Use the platform for lawful business purposes only.
- Obtain the necessary consents before contacting recipients.
- Comply with WhatsApp policies, the policies of integrated platforms, and applicable law.
- Do not send spam or prohibited content, and do not attempt to circumvent security measures.
Content responsibility
The account owner is responsible for the contacts, content, templates, and campaigns they create or send, and for the validity of the permissions granted to their team members.
External services and integrations
Some features may depend on external services. Their availability or requirements may change according to their providers' policies. The availability of an integration does not imply any official accreditation or partnership unless expressly stated after it has been obtained.
Suspension and termination
Access may be suspended in the event of a security risk, violating use, or an unsettled financial obligation, with reasonable effort to notify the account owner where possible. A user may request closure of their account as described on the data deletion page.
Changes
We may update these terms as the service evolves or regulatory requirements change. The last updated date appears at the top of this page.