How to submit a request
- Send an email from the address registered on the account to info@bouhbot.com.
- Use the subject line: Bouh Bot data deletion request.
- Include the business name, the registered email, and the phone number linked to the account if any.
- Do not include your password or any verification codes in the request.
Verifying the account owner
We may request limited additional information to verify account ownership and the requester's authority, particularly where the account includes employees or business data. Deletion does not begin before verification is complete.
What is deleted
- Account data, profile, and workspace.
- Employee accounts and the permissions associated with the workspace.
- Contacts, groups, conversations, automated replies, bots, campaigns, and stored files.
- Integration keys and data that can be removed from the platform's systems.
- Data received through the WhatsApp Business Platform for the connected number, including messages, delivery statuses, and stored access tokens.
Expected timeframe
We typically process the request within 30 days of completing verification. If the request requires additional time due to data volume or statutory obligations, we will inform the requester of the status and the expected timeframe.
Data we may be required to retain
We may retain limited records where the law requires it, such as financial records or what is necessary to evidence transactions, protect legal rights, and prevent fraud. Such data is isolated and is not used to operate the account after closure.
Tracking your request
After receiving the request we send a reference number to the registered email for follow-up. Please quote the reference number in all subsequent correspondence.